ACV Enviro, Avenel, New Jersey, is an environmental, industrial, and waste management company providing services ranging from environmental emergency response to hazardous waste management for hundreds of customers in the Eastern United States. United.
The company, which has been in existence since 1976, has more than 600 vehicles, 500 drivers and more than 1,000 non-motorized workers.
While ACV Enviro customers rely on the company for its reliable waste management offerings, liability on the road is just as important.
According to Kellie Case, director of transportation compliance for ACV Enviro, her customers place a high priority on safety when selecting service providers.
“In our industry, customers focus less on low prices and care more about our safety measures. This means that the safer we are, the more attractive we are during the tendering process, ”says Case.
At ACV Enviro, the primary use of vehicles is transporting equipment and materials to and from customer sites. And because many of the company’s job sites are in large metropolitan areas, such as New York and Washington DC, drivers spend most of their time navigating congested roads.
To help improve the safety of its drivers, ACV Enviro management is committed to equipping its vehicles with new fleet management technology. After checking various vendors, they chose Samsara’s dash camera surveillance solution in 2020.
Prior to Samsara, ACV Enviro did not have a dash camera solution that provided visibility into driver safety and culture. This made it difficult to get quality and unbiased information on how the company’s drivers operate on the road, which in turn forced the company to be responsive in managing safety. and driver behavior.
“We needed better leading safety metrics and we wanted a way to share safety data with our customers,” said Donna Miller, vice president of environment, health and safety, ACV Enviro. .
With Samsara’s double-sided AI dash cameras, Miller says ACV Enviro’s back office staff now have the ability to view driving conditions on the road as well as driver behavior inside. cab to compare driver safety. Additionally, AI features like real-time incident detection and in-cab coaching alerts help protect drivers and improve unsafe driving behaviors by issuing proactive warnings to operators.
“In-cab alerts are incredibly useful because our drivers are coached before we have to intervene,” says Case.
If an accident does occur, Case says the company has the ability to review distracted driving footage or events within minutes to use in coaching conversations both with employees directly involved in the incidents and with the employee. whole workforce.
Since implementing last year, Miller says the results have been transformational. ACV Enviro has seen a 60% drop in accident rates and the data continues to improve month over month, she notes.
“AI is amazing, and we’ve seen huge drops in tough events,” she says. “It gives us more visibility than we could have predicted. ”
Additionally, with the Samsara AI Dash Cams, ACV Enviro now has the safety data it needs to benchmark and demonstrate its fleet’s safety performance to existing and potential customers.
To maximize its investment in dash cameras, ACV Enviro knew that communication and driver buy-in would be key. However, convincing the company’s seasoned drivers that this fleet technology would be beneficial took a concerted effort on the part of the company.
Case, who managed the company’s deployment, offered the following advice:
- 1. Nail your timeline: Communicate the deployment schedule in advance and notify the pilots well in advance before beginning the installation.
- 2. Focus on the why: Explain to drivers why the company invested in dash cameras. Share specific goals or behaviors that the business targets if you have any.
- 3. Explain the benefits: Provide details on how dash cameras will help keep drivers safe.
- 4. Be clear on the use: Reiterate who has access to the images and what they will be used for (trainers and driver exemptions).
- 5. Solidify procedures: Make the disciplinary program very clear so that drivers know what to expect if they get caught doing something wrong more than once.
“When it was clear to our drivers that we were using the dash cameras to keep everyone safe, there was no argument or pushback,” Case said.
Case also told drivers that dashboard cameras would help detect illegal behavior, such as cell phone use or seat belt violations, before law enforcement could cite them. This meant that drivers could correct their behavior before it affected their driving record.
“Our drivers are focused on improvement, so I made sure to communicate how the dash cameras would improve their driving,” said Case.
One of the supervisors and drivers at ACV Enviro’s lab said that the initial concern for some drivers was a feeling that their privacy was being invaded. However, over time, the drivers found that the cams were used to their advantage.
“ACV did a great job communicating to drivers and employees what the system is for,” says a service technician and driver from ACV Enviro. “Drivers took great comfort in knowing that the system was not meant to discipline drivers, but to make them safer. ”
In fact, this driver notes that the first images from the dash cam helped exonerate drivers, tensions have eased, and operators have come to appreciate the technology.
“The Samsara dash cameras helped me exonerate an incident in New York,” said the lab supervisor. “I feel more confident when there is a dash cam in my vehicle [now]. I know I am a safe driver and the dash cams help me prove it.
Increase driver engagement
To increase engagement in the ACV Enviro safety program, Case instituted weekly, monthly and quarterly rewards for drivers. The program uses Samsara Safety Scores to recognize the safest drivers by region, as well as across the organization. In the Samsara dashboard, Case can segment drivers using tags so drivers can benchmark their performance against their peers.
Every Friday, Case shares the results and announces the top drivers in a company-wide meeting. Winners also receive prizes such as T-shirts, hats and other items to help recognize their commitment to safety.
Case says that shortly after this driver safety program rolled out, driver engagement skyrocketed as workers became competitive to monitor their own safety scores and try to outperform their peers.
Since tracking driver safety scores, ACV Enviro has seen improvement week after week in all regions.
“Safety scores continue to increase. The more drivers understand what the system is looking for, the more they improve their behavior, ”says Case.
Additionally, crash rates continue to drop, and Case has noticed that drivers are paying more attention to the way they drive, in part to outperform their peers.
“I use the driver app to view safety score rankings every day, sometimes every hour,” says Miguel Mercado, regional dispatch specialist and occasional driver for ACV Enviro. “It’s a great system for our drivers.
Use of monitoring data
Beyond dashboard cameras, ACV Enviro uses Samsara technology to maintain inventory of over 1,000 assets ranging in cost from $ 3,000 to over $ 500,000. Their most common assets are specialized rolling containers for their hazardous waste work, but they also own assets like generators, tankers, light towers, and even boats.
Before Samsara, ACV Enviro tracked its asset inventory on paper and in spreadsheets, which made the process difficult and laborious.
Due to complications in manually tracking its assets, ACV Enviro occasionally had to supplement its resources and lease to third-party companies, which added significant costs to the business. However, Samara’s asset tracking solutions help eliminate these issues.
“Logistics becomes much more efficient when you can track asset usage and location so easily across all of our service centers,” says Case.
Miller adds, “Samsara makes it easy to take inventory of assets when we have projects that span months and large geographic areas. ”
In addition to helping understand where its assets are, ACV Enviro wanted a system that went beyond simple location tracking. They wanted to know if they were getting the most value from their equipment.
To accomplish this, ACV Enviro has installed Samsara asset trackers known as AG46 on all of its non-powered assets.
“Now we not only know where our assets are, but we also know how long they have been in one place and logistically we can move these assets throughout our organization with great efficiency,” says Miller.
Additionally, using Samsara’s on-site weather reports and geographic barriers, Case says his team is able to show customers how long the equipment has been on their job site. This allowed the company to improve its invoicing and increase its revenues.
Plus, with Samsara’s usage reports, ACV Enviro can assess its inventory and make better budget planning decisions for years to come.
“We want to make sure that our assets are functioning sufficiently to justify their costs,” says Case.
As an added benefit, Case predicts that ACV Enviro’s insurance premiums could drop now that the company has implemented Samsara’s anti-theft solution that can both reduce asset theft and locate assets to avoid costs. of substitution.
While ACV Enviro customers choose them because of their quality of service history, with Samsara they are now able to quantify safety improvements while better managing assets. This has allowed the company to focus on what it does best: managing waste and meeting the needs of its customers.