Cyara Announces Boxing-Themed “Xchange Virtual Summit 2021” Focuses on CX Future After Pandemic


Virtual event taking place October 13-14, featuring keynote speaker Sugar Ray Leonard, as well as speakers and panelists from Microsoft, AWS, Forrester, Splunk and more

REDWOOD CITY, California, October 06, 2021– (BUSINESS WIRE) – Cyara, provider of the award-winning Automated CX Assurance Platform, today announced full details of the company’s annual summit, Cyara Xchange 2021. The virtual event will take place over two days from Wednesday 13 October. through Thursday, October 14 and feature panels, customer testimonials and insights from some of the most forward-thinking customer experience (CX) leaders from around the world. Additionally, Xchange 2021 will feature a boxing theme with a keynote address suitably presented by Olympic Champion and Boxing Hall of Fame member Sugar Ray Leonard.

This year’s Xchange 2021 annual virtual event will bring together CX experts to discuss and deliberate on how companies have adjusted their CX approach amid the pandemic, as well as the future of CX technology and strategies. Presentation and panel topics will include cloud migration best practices, contact center innovations, and the benefits of automation and new CX technologies. During the keynote presentation, Sugar Ray Leonard will discuss how discipline, focus, preparation, and embracing change are critical to success inside and outside the boxing ring, and how these tactics can be applied to CX-focused initiatives.

“The fluctuating levels of the pandemic have forced companies to continually adjust and readjust their CX approaches according to the needs of the moment,” said Alok Kulkarni, CEO and co-founder of Cyara. “The Xchange 2021 Virtual Summit is a place for CX professionals and like-minded business leaders to learn how CX experts have handled the turbulent pandemic experience. companies we have on the list for Xchange 2021. “

At Xchange 2021, Cyara will also present the second annual Customer CXcellence Awards, an awards program launched at Xchange 2020, which will recognize Cyara customers who have demonstrated exemplary commitments to CX and DevOps best practices and innovations. Categories for the 2021 Customer CXcellence Award include “New Customer of the Year”, “Best Use of Continuous Testing” and a “People’s Choice” winner. Previous winners include ABN-AMRO, Healthfirst and Agero.

Xchange 2021 will familiarize attendees with the value of applying automation and DevOps methodology to CX initiatives, as well as an overview of Cyara’s roadmap for the future of automated CX assurance. Additional presentations for guests, clients and analysts include:

  • Sugar Ray Leonard: The Power to Win

  • Forrester: Heavybag, Speedbag and Jumprope – 3 megatrends that will fuel contact center success in 2022

  • AWS and Splunk: Assembling the Right Corner – How the Power of Three Takes You to the Cloud and Beyond for Flawless CX

  • Cognizant: The Unexpected Benefits of Bodywork (Test Automation): Freeing Up Resources to Focus on Designing Great Experiences

  • Genesys: Rolling with the Punches – Free your CX from software upgrades in the modern cloud

  • Vodafone: Punch Over Your Weight – Increase CX Through Proactive Monitoring

  • Leading U.S. Auto Insurance Company: Going the Distance – Validating Best Agent Routing Using Synthetic Agents

  • National Australia Bank: The Ol ‘One-Two – Choosing the Right Partners for a Flawless and Fearless Migration to the Cloud

  • Voxai: Blow-by-Blow – Cloud-based contact center solutions transform, enhance and sustain customer engagement experiences

  • Leading Edge: Challenge and Weave the CX Challenges of Cloud Migration – Using Automation to Launch a CX Transformation

  • Electrolux – Become a Competitor – How Electrolux is Modernizing Contact Centers Across Europe Using Cloud, AI and Automation

The full program of the event is available HERE.

Registrants will also have the opportunity to attend in-depth CX training sessions at Xchange 2021, including End-to-End Automation Best Practices with LIVE Q&A; Automation and quality assurance practices with LIVE Q&A; Call Explorer Best Practices; and Using Cyara to Improve CX Assurance and Efficiency. All sessions, except the last one, will include live question-and-answer sessions for attendees to request more information after the presentations. Event attendees will be treated to an on-demand boxing / personal training session, which will include virtual boxing training, desktop-to-work exercises, yoga and stretching classes, and counseling of motivation for a healthy state of mind. All participants will also be entered into a raffle to win either a personal nutritional coaching program, five virtual personal training sessions or an autographed copy of Sugar Ray Leonard’s book: The big fight.

The Cyara Automated CX assurance platform simulates real-world customer interactions and engages with voice and digital contact center applications to ensure they are performing as intended. Cyara takes an external approach inside contact center testing by emulating customer and agent actions to replicate defined customer flows. Cyara ensures that all systems involved in a customer journey, such as routing, data transfer, IVR or outbound dialing, operate holistically without issues of voice quality, connections, prompts, or latency. Every test call Cyara makes is smart and automatically documents test results to provide real-time information on performance and any potential issues that could impact the CX. These functions allow customers to receive the highest level of experience.

Sponsors for the Cyara Xchange 2021 Virtual Summit include leading CX solution providers AWS, Cognizant, Genesys, Infinit.CX, Nuance, Splunk, Voxai and Waterfield Technologies.

Registration for the Cyara Xchange Virtual Summit 2021 is free and open now. For more event information and lineup details, please visit:

About Cyara

As the world’s leading provider of automated CX assurance platform, Cyara accelerates the delivery of seamless customer journeys across digital and voice channels while reducing the risk of defaults faced by customers. Every day, the world’s most recognizable brands trust the Cyara platform to deliver smiles to customers at scale. For more information, please visit

See the source version on


Laura Asendio
10Fold Communications for Cyara
[email protected]


About Author

Comments are closed.