Monday, October 18, 2021 Trucking News and Briefs:
Cummins and Mack founders join HOF industry
Trucking Sponsors Clessie Lyle Cummins, Founder of the Cummins Engine Company, and Jack and Gus Mack, Founders of Mack Trucks, headlined the most recent class of Inductees into the Trucking Hall of Fame and of American Industry (ATIL). Joining them are the Independent Owner-Operator Drivers Association (OOIDA) and trucking radio icon Dave Nemo.
“No Transportation Industry Hall of Fame could exist without honoring these elite inductees,” said Tom Mullen, President of the ATIL Hall of Fame, of this year’s class. “The impact they have on the industry is continuous and everlasting. The US Trucking and Industry Hall of Fame honors pioneers of the trucking industry, whether they are drivers, business owners or innovators in the industry. “
A groundbreaking ceremony officially announcing the opening of the ATIL Hall of Fame and the first inductees took place on Friday in conjunction with the American Truck Historical Society’s 50th anniversary celebration at ATHS headquarters in Kansas City.
Isuzu, Decisiv launches new service platform
Isuzu Commercial Truck of America confirmed a long-term collaboration with Decisiv, a provider of dealer service relationship management (SRM) software on Friday. The program, dubbed Isuzu Connect, has been enhanced for the Isuzu dealer network and is being implemented at all Isuzu commercial truck dealerships in the United States and Canada as part of a multi-year deployment plan.
Customers will quickly notice the benefits of Isuzu Connect, thanks to superior communication quality, timely estimates and increased repair accuracy, which means trucks get fixed right the first time. Ultimately, reducing downtime (up to 25% less) will drive customer satisfaction, retention and retention.
“Isuzu Connect will align the Isuzu dealer network with our goal of improving the customer experience at a time when the gaps between product and technology have continued to narrow,” said Shaun Skinner, president of Isuzu Commercial Truck of America and Isuzu Commercial Truck of Canada. . “Our associate dealers will have more tools at their fingertips, including the Isuzu uptime support team, to minimize downtime and maintain a high level of efficiency in their service and maintenance operations. rooms.
Isuzu Connect deployment will focus on quality and efficiency for dealership users by leveraging Dealer Management System (DMS) integrations such as CDK, Karmak Fusion, Procede and others. This eliminates redundancies and uses the best of each dealer’s Isuzu Connect platform and DMS. Isuzu will use an effective training process at the dealership that ensures dealership personnel are comfortable using the system for immediate productivity.
“As customer expectations continue to change in an ever-changing market, Isuzu will also continue to integrate its systems with the Isuzu Connect platform to further streamline the routine functions used most frequently by dealership associates,” said said Skinner. “Future connection integrations will also support new vehicle technologies such as electric trucks, telematics, service reminders and vehicle sharing. Isuzu is committed to ensuring that Isuzu customers get the maximum benefit from their investment in our extensive line of Class 3-7 Low Cab and Advanced Cab diesel and gasoline trucks. ”